Banks decide disputes on whether the customer got what they paid for. Most processors, Square included, let you respond once. ProofPacket walks you through exactly what to attach for the dispute reason you got, then prints a rebuttal letter and exhibit index you can upload.
Build a packet free"Service not received", "canceled", "not recognized", "not as described" and "duplicate" each need different proof. You get the right list for yours.
Add the dated moments: signed agreement, deposit, materials ordered, work started, photos sent. It becomes Exhibit B.
A plain, factual letter citing each exhibit, ready to save as PDF and upload before the deadline.
Pre-work confirmation text and same-day delivery receipt templates so the next deposit is harder to claw back.
One packet a month, all checklists.
Unlimited packets, saved customers, your logo on the letter.
Prototype. No payments are collected and nothing you enter leaves your browser. Not legal advice.